Sooplaa
Last Updated: August 2026
This policy applies to Sooplaa Plus, the only paid product offered by Sooplaa. Sooplaa Plus is a recurring monthly subscription priced at $3.00 USD per month, sold inside the app at https://play.sooplaa.com. Sooplaa also has a Free plan, which involves no payment and is not covered by this policy. Full pricing details are on our Pricing page.
You may request a full refund of a Sooplaa Plus payment within 14 days of the date that payment was taken. This applies both to your first payment and to any monthly renewal payment.
What qualifies:
Requests made more than 14 days after a payment fall outside this policy. We will still look at them, and we will honour any refund we are required to give under applicable law, but we cannot promise one. A refund covers the payment you are asking about; it does not automatically cover earlier monthly payments.
Email [email protected] from the email address on your Sooplaa account. Include the date of the charge and, if you have it, the order or receipt number from the email Paddle sent you at the time of purchase. A reason is helpful but not required inside the 14-day window.
Paddle.com is the Merchant of Record for our orders, so Paddle holds the payment and Paddle processes the refund. We review your request and instruct Paddle to refund it. You do not need to contact Paddle yourself, though you may also raise the request through Paddle directly using the receipt they sent you.
We aim to reply to every refund request within 2 business days and to approve or decline it within 5 business days of receiving it. Once approved, Paddle issues the refund to the original payment method. Your bank or card issuer then decides how quickly the money appears on your statement, which typically takes a further 5 to 10 business days and is outside our control.
Refunds are issued in the currency you were charged in. Where your bank applied a currency conversion, the amount returned may differ slightly from the amount taken because of exchange rate movement.
You can cancel Sooplaa Plus at any time. Sign in at https://play.sooplaa.com, open your account settings, and cancel the subscription there. There is no notice period and no cancellation fee.
Cancelling stops the next renewal payment. It does not refund a payment you have already made. Your Plus access continues until the end of the period you have already paid for, and your account then returns to the Free plan. If you want your money back as well as an end to the billing, cancel and also email us for a refund within the 14-day window.
If you are a consumer in the European Union or the United Kingdom, consumer law gives you a statutory right to withdraw from a distance contract within 14 days, separately from this policy. For digital content and services supplied immediately, that right can be affected once supply has begun with your consent, depending on the rules that apply to you.
We do not rely on that distinction. Our 14-day window above is offered to every customer, wherever they are, and whether or not they have already used Sooplaa Plus. Nothing in this policy removes or limits any statutory right you have as a consumer, and where local law gives you more than this policy does, the law applies.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle sells the subscription to you, takes the payment, issues the invoice or receipt, handles sales tax and VAT, and appears on your card or bank statement in place of Sooplaa.
Because Paddle is the seller, Paddle's own buyer terms also apply to your purchase, and Paddle may issue a refund under those terms independently of this policy. Any tax charged on the original payment is refunded together with it, handled by Paddle.
Sooplaa is operated by Mert Yacan, a sole proprietor established in Turkey, trading as Soolloo Labs. For refunds, cancellations, or any question about a charge:
Email: [email protected]